Frequently Asked Questions

Are you a candidate for BioXcellerator stem cell therapy?

Find out if stem cell therapy is right for you today!

What makes BioXcellerator advanced stem cell therapy more effective than treatments offered at other stem cell clinics?

The infusion of stem cells patients receive at our facilities are higher potency, purity, and quantity than stem cells available at other clinics.

At BioXcellerator, we start with the highest potency source of stem cells, our cells are derived from Wharton’s Jelly inside donated umbilical cords.  Next, we test these cells based on a proprietary protocol our scientists have developed to culture only the most potent stem cells — screening cells for specific proteins and genes we have identified as markers for the most effective cells, with:

  • The highest level of anti-inflammatory properties

  • The best potential to modulate your immune system

  • And most potential to stimulate healing and regenerate damaged tissues

When can I expect to feel better after stem cell treatment?

Many patients report feeling better the after the first day after treatment, although results vary based on a patient’s specific diagnosis and treatment protocol, which may be part of a multi-faceted treatment plan. Patients also report even more improvement in the weeks and months after stem cell treatment.

How do I know if a stem cell treatment is right for me?

Your Patient Advocate will consult with our team of expert scientists and physicians to review your case and evaluate stem cell therapy as an appropriate treatment option. Although stem cell treatment can help alleviate many spine and disc related conditions, it may not be suitable for treating some specific disorders. 

Learn more by requesting a free consultation here. It’s easy, confidential, and we’ll be happy to answer all of your questions about stem cell therapy and how our treatments may be able to help you.

How does stem cell therapy work?

Stem cells are the body’s own natural source of new cells to replace older, damaged, and diseased cells and are produced in our bone marrow. Unfortunately, the number of new stem cells our bodies produce declines as we age. Stem cell therapy provides a fresh supply of new healthy stem cells to amplify the body’s own natural repair and healing process. By creating an optimal environment for the body to heal itself, stem cells help reduce inflammation, regenerate damaged tissue, and relieve pain.

How do stem cells work for treating TBI?

Because high-potency stem cells communicate with your own cells, they can “sense” where there is inflammation or damage in specific injured areas of the brain and release growth factors that “teach” your own cells how to heal themselves and reduce neuroinflammation from traumatic brain injury (TBI) – even for many months and years after treatment.

How do stem cells work for treating CTE?

Although the part of the brain damaged from a traumatic brain injury can usually be identified, sites with microscopic damage from chronic traumatic encephalopathy (CTE) may not be obvious. But in the same way stem cells heal cellular damage from TBI, they also can heal similar damage from CTE that doesn’t appear on typical MRI or CT scans. Stem cells reduce neuroinflammation, creating an environment for the brain to heal itself. In addition, once inflammation is reduced symptoms of CTE typically begin to ease.

How do stem cells work to treat PTSD?

Although symptoms of PTSD can be the result of exposure to ongoing stress, new research shows that physical brain injuries can also cause these symptoms. But whatever causes PTSD, the result can be severe neuroinflammation. Because stem cells can quickly reduce inflammation, treatment can relieve symptoms of PTSD whether caused by exposure stress or a brain injury.

Can I expect any pain from my procedure?

Stem cells may be infused in an intravenous (IV) drip or through an intrathecal infusion that’s similar to an epidural injection. Some patients may notice minor pain common to a needle injection, while others report no pain at all.

Are stem cells safe?

Yes. Not only does research show that stem cell therapy offers a high level of safety and presents little risk of any side effects, BioXcellerator takes great care to review each patient’s medical history before treatment. If any issues raise concerns about safety, we’ll help address those issues before treatment.

Have you treated other military veterans and professional athletes?

Yes. We’ve treated many professional athletes — including NFL and NBA players, UFC fighters and veterans. Our experience and treatment protocols include therapies for a wide range of sports and orthopedic injuries, spine and disc degeneration — as well as TBI, CTE and PTSD.

Are BioXcellerator procedures covered by insurance?

Typically, no. If your insurance company does not cover stem cell therapy, we do offer financing options for our treatments.

Do you track results on patient outcomes and treatment success rates?

Yes, and we regularly publish these results. See our Patient Testimonials page.

Treatment Results: Mark May Treated for CTE, chronic pain, neck, back, and shoulder injuries and health optimization

Treatment Results: Kevin Nash Treated for shoulder, herniated disc (degenerative disc disease), chronic pain, health optimization and CTE

Treatment Results: Chuck Liddell Treated for CTE, chronic pain, back, knee and shoulder injuries and degeneration and health optimization

Treatment Results: The Stewarts was in a car accident that has created chronic pain and halted most of her daily lifestyle routines

Treatment Results: Jim McMahon Treated for CTE, chronic pain, back, knee and shoulder injuries and degeneration and health optimization

Why are BioXcellerator treatments not available in the U.S.?

Although the type of stem cells BioXcellerator uses — mesenchymal stem cells (MSCs) — can be used at U.S. clinics, current FDA regulations do not allow these cells to be cultured and expanded in high quantities.

Where can I learn more?

Contact one of our dedicated Patient Advocates at 1-888-567-2469 or schedule a free consultation and we’ll be happy to answer all your questions and send you additional information specific to your condition.


Here are some additional links to learn more:

Get to know us better, watch our introduction, FAQ, and testimonial videos here on YouTube.



The BioXcellerator team and I are dedicated to serving you, providing the best and most advanced treatments available and above all else delivering remarkable results through our therapies to improve your overall health and quality of life.


If you’re a military veteran or first responder, please email or call



Eric Stoffers

Chief Executive Officer




Discover how advanced stem cell therapies can improve the quality of your life today.


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